FAQs

[vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365316112{margin-top: 75px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304061283{margin-bottom: 50px !important;}”]

Shopping Information

[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1443415906747{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

What Shipping Methods Are Available?

Home Fit UK will deliver to most locations in the UK free of charge if your order is over £100. If your order is not able to meet that criteria, you may be charged a delivery fee.[/vc_column_text][vc_column_text]

How Long Will It Take To Get My Package?

If you order before 2:00PM, delivery around most of the UK will be sent with our next day delivery service.

Should you order after 2:00PM, please allow a few days for your order to arrive.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415917948{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Do You Ship Internationally?

Our shipping services to the UK are free (over £100), and can be shipped with next day delivery if ordered before 2:00PM.

If you’d like to purchase from our shop and need international delivery, please call us to find out if we’re bale to supply your demand.[/vc_column_text][vc_column_text][/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365252231{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304038277{margin-bottom: 50px !important;}”]

Payment Information

[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1443415970531{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

What Payment Methods Are Accepted?

Home Fit UK’s online store offers a wide range of payment options, and accept al major credit and debit cards. Our checkout is secure and uses a secure gateway to process your payments.

We also allow Apple Pay and PayPal checkout.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443415984332{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

Is Buying Online Safe?

Yes, our online store is secured by our secure payment gateway, and payments are sent securely through a trusted payment gateway.

Your card should be charged immediately once the checkout process has finished, and will be sent through the secure payment gateway, secured by Stripe & PayPal.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1487365260609{padding-right: 50px !important;padding-left: 50px !important;}”][vc_column][vc_column_text css=”.vc_custom_1571304051990{margin-bottom: 50px !important;}”]

Orders and Returns

[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1443415995655{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

How do I place an Order?

To place an order, you can purchase a single item from the product page using Apple Pay (compatible iPhone/iPad/Mac device required), where you will be taken through a simplified checkout.

If you want to use PayPal  (you do not need a PayPal account to pay via PayPal), you will be taken to a PayPal simplified checkout, where you will be able to purchase your product.

You can also click ‘Add To Cart’, which will then add your product to the cart, where you can checkout using our secure checkout to complete your order.[/vc_column_text][vc_column_text]

Do I need an account to place an order?

No, accounts are not necessary to purchase with us, but we will require your email and phone number to get in touch about your order, delivery and purchase. However, if you’d like to create an account, you can do so via the ‘My Account’ page or at the ‘Checkout’ page.[/vc_column_text][vc_column_text]

Who should I to contact if I have any queries?

If you’d like to get in touch about your order, please do not hesitate to contact us via this email: [email protected], or via phone: 01430 876688 [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1443416006097{padding-right: 5% !important;padding-left: 10px !important;}”][vc_column_text]

How Can I Cancel Or Change My Order?

Once your order has been placed, you can change/amend your address, bulling details and more via the ‘My Account’ page.

Should you want to cancel your order, you can request this by the ‘My Account’ page, but we ask for urgency, please contact us via phone to cancel before delivery is shipped.

 [/vc_column_text][vc_column_text]

How Do I Track My Order?

You can track your order via the ‘Order Tracking‘ page, which can be found by Clicking Here.

From here you can use your email and purchase ID (found in your email confirmation) to track your order to see when it will arrive.[/vc_column_text][vc_column_text]

How Can I Return a Product?

If you’d like to return a product for a certain reason, please contact us via email or phone to have a member our our team help rectify with the problem directly.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]