FAQs

What can we help you with?

Get quick answers to some of our most frequently asked questions.

At point of purchase you will be notified of product availability, if it is in stock we aim to deliver your purchase within 2-7 business days, this will be confirmed in your Order Acknowledgment which you shall receive by email within 24 hours of purchase.

Free standard delivery is available to all UK Mainland addresses for orders over £250.00.

Yes, please contact the customer service team. Please note, once your order has been picked or shipped, we can no longer make changes.

All orders can be collected from our Pocklington showroom. Once you have made your purchase please contact us to inform us you wish to collect, we will then inform you when your goods arrive in to our warehouse. Once you have been notified your product is ready, collection must then be made within 14 days.

Currently we only offer a curb side delivery, our delivery drivers will not enter your home.

If something is missing from your order please notify us within 24 hours by emailing [email protected] and a member of the team will look in to it and contact you.

Installation for all our products is available, however currently this is only offered in the York & Hull area and is subject to a minimal order value. Please contact us for more information.

We will notify you of the day of delivery, it is your responsibility to ensure you are able to receive the delivery. If delivery is failed a redelivery charge may apply.

Yes, you can track your order online from the ‘Track My Order’ page, or if you have a query about your order, please contact us. 

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